Return and Refund Policy
This Refund Policy (“Policy”) applies to purchases made through the Pixelo Template website located at https://pixelotemplate.com (“Website”) for digital products and services offered by Pixelo Template.
1. Refund Eligibility
- Refunds may be available for certain digital product and service purchases, subject to the terms and conditions outlined in this Policy.
- To be eligible for a refund, you must request a refund within [3] days of the purchase date.
- Refunds will only be issued for purchases made directly through the Pixelo Template website. Refunds for purchases made through third-party platforms or vendors are subject to their respective refund policies.
2. Eligible Reasons for Refund
Refunds may be granted for the following reasons related to digital products and services:
- Defective Product: If the purchased digital product is defective or does not perform as described, you may be eligible for a refund.
- Non-Delivery: If you have not received access to the purchased digital product or service within a reasonable timeframe, you may be eligible for a refund.
- Unauthorized Purchase: If your purchase was made without your authorization or if there are unauthorized charges on your account, you may be eligible for a refund.
- Other Circumstances: Refunds may be considered for other exceptional circumstances related to digital products and services on a case-by-case basis, at the discretion of Pixelo Template.
3. Non-Eligible Reasons for Refund
Refunds will not be granted for the following reasons related to digital products and services:
- Change of Mind: We do not offer refunds for purchases made due to a change of mind or dissatisfaction with the product or service, unless otherwise required by applicable law.
- Incompatibility: Refunds will not be granted for purchases made incompatible with your hardware, software, or other technical specifications. Please ensure compatibility before making a purchase.
4. Refund Process
To request a refund for a digital product or service, please contact our customer support team at [email protected] with the following information:
- Your name and email address associated with the purchase.
- Order number or transaction ID.
- Reason for the refund request.
- Any additional information or documentation to support your request.
Upon receiving your refund request, we will review it and determine whether you are eligible for a refund based on this Policy. If your refund request is approved, we will process the refund within [20] business days using the original method of payment.
5. Contact Us
If you have any questions about this Refund Policy or would like to request a refund for a digital product or service, please contact us at [email protected].